Qualifications & Experience
Airline operations, safety leadership, and clinical background.
Chief Executive, Cabin Safety Consultants, since 2007.
Airline / Aviation Experience
Manager, Health, Safety & Security
United Airlines, Onboard Service Division · 2004–2007
Directed investigations of onboard emergencies, injuries, and incidents; advised on safety procedures, training, and regulatory matters; served as cabin safety liaison with the FAA and TSA.
Senior In-flight Safety Investigator
United Airlines · 1995–1997
Investigated incidents affecting passenger and flight attendant safety and advised senior airline safety and onboard-service leadership.
Emergency Procedures Instructor
United Airlines · 1989–1995
Trained commercial pilots and flight attendants in evacuation, ditching, inflight fire, decompression, medical emergencies, security response, crew resource management, and emergency equipment.
Additional Operational Roles
- Airport Manager, United Airlines · 2000–2004 — Lincoln, Nebraska, and Oklahoma City, Oklahoma
- Supervisor of Flight Attendants and Customer Service Representatives, United Airlines · 1997–2000
Safety, Training & Investigation
Safety Program Leadership
Established and chaired United’s first Flight Attendant Aviation Safety Action Program (ASAP), bringing airline management, flight attendant representatives, and the FAA together to address cabin safety concerns.
Aircraft Equipment Consultation
Consulted with Boeing during development of 777 doors and emergency equipment.
Specialized Training
- DOT & NTSB Aircraft Cabin Safety Investigation
- FAA Cabin Safety Research Workshop
- IATA Cabin Health and Cabin Safety symposia
Clinical Background
Selected education and clinical experience:
- Master of Science in Nursing — University of Phoenix
- Adult Nurse Practitioner education — Metropolitan State College, Denver
- Board-certified Adult Nurse Practitioner — American Nurses Credentialing Center
- Cardiac care — evaluation and stress testing of cardiac and transient ischemic attack (TIA) patients
- Hospice care — Medicare assessments for hospice patients
- Occupational health — DOT, CDL, OSHA and pre-employment examinations; prior employee and applicant physical examinations for United Airlines
- Basic and Advanced Cardiac Life Support training
Selected Presentations & Professional Contributions
Presented on inflight medical emergencies, turbulence injury prevention, cabin safety, and emergency response at aviation and training forums, including:
- World Aviation Training Symposium
- FAA safety conferences
- Aircraft cabin safety symposia
Curriculum vitae available upon request.
Contact Helen